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Idaho Plumbing Pros › Privacy Policy

Privacy Policy

Last updated: October 2026

When you contact Idaho Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where you need help. We also collect details you provide about the problem, such as which fixtures are affected, when the pressure changed, and your preferred appointment times. If you submit a website form, we keep the information and message you send so we can respond and arrange service.

We may record appointment details and notes needed to handle your request. Our website may also collect basic technical information, such as pages visited, browser type, and general usage patterns, through analytics tools.

This information helps us understand how people use the site. Please avoid including sensitive personal information in forms or messages unless it is necessary to address your service request.

How We Handle Customer Details

We use the information you provide to respond to questions, assess a low water pressure request, schedule a visit, and communicate about your appointment. Service address and problem details help us understand where work is needed and what you have noticed. We may contact you by phone or email to confirm timing, discuss your request, or follow up about service.

Information related to a completed job may be used for payment processing, recordkeeping, and responding to later questions about that work. If you have agreed to receive service reminders, we may use your contact details to send them.

You can ask us to stop nonessential reminders at any time. We do not sell customer information.

We limit its use to running our business, providing requested service, and meeting applicable recordkeeping or legal obligations.

Outside Services That Support Our Website and Work

Idaho Plumbing Pros may rely on third-party tools for scheduling, payment processing, and website analytics. These services help us manage appointments, handle transactions, or understand general patterns in site visits. When information is handled by one of these providers, its use is also governed by that provider’s own privacy policy and practices.

We do not name a specific provider here because the tools we use may change. A scheduling service may receive details needed to arrange a visit; a payment service may process information needed for a transaction; and an analytics service may collect general website-use data.

These providers are not a substitute for our own privacy responsibilities. We encourage you to review the privacy information for any third-party service you use.

If you have a question about how a tool relates to information you submitted to us, contact Idaho Plumbing Pros using the details in the rights and contact section.

Cookies Used for Site Function and Measurement

Our website may use cookies for basic functions and analytics. Basic cookies help the site operate as expected, while analytics cookies provide general information about visits and how pages are used. This information can help us identify site issues and improve how people find service details. We do not use cookies for ad tracking.

You can manage or block cookies through your browser settings. Most browsers let you review stored cookies, remove them, or prevent some or all cookies from being placed.

If you disable cookies, certain site functions may not work as intended. Browser controls vary, so check your browser’s help information for instructions.

Cookie settings apply to the browser and device you use; changing settings on one device may not change them on another. If our cookie practices change, we will update this page to reflect the current approach.

How Long We Keep Records

We keep information for as long as it is reasonably needed to handle your request and operate our plumbing business. Form submissions may be retained while a question or service request remains open and until related follow-up is complete. Records of completed work may be kept for warranty, compliance, accounting, or other legitimate business needs.

The time needed depends on the type of record and the reason it was collected. When information is no longer needed for those purposes, we may delete it or remove details that identify you, subject to applicable recordkeeping requirements.

You can ask us to delete information, and we will review the request and explain if certain records must be retained. Deleting information may limit our ability to look up past appointments or respond to questions about earlier work. To make a request, use the contact details in the section below.

Request Access, Changes, OR Deletion

You may contact Idaho Plumbing Pros to ask what personal information we hold about you, request a correction, or ask us to delete it. We may need to confirm your identity and clarify the information involved before acting on a request. Some records may need to be kept for warranty, compliance, or other required business purposes; if so, we will explain that when responding.

For a privacy question or request, call (877) 773-0781 or email [email protected]. You can also write to Idaho Plumbing Pros, Pioneer Crossing, 1290 West Myrtle Street, Boise, ID.

Please do not send payment details or other sensitive information by ordinary email. We will use the contact details you provide to respond to your request.

This policy describes the information practices covered on this page; contact us if you need clarification about a particular form submission or service record.